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FAQ

The questions everyone asks – answered straight.

No jargon, no dodging. These are the real questions Leeds homeowners put to us – about cost, Yorkshire weather, heat pumps, grants and who we actually are – with honest answers and the sources shown.

Part 1

Cost & value

How much do solar panels cost, and is it really worth it in Leeds?

It's a fair question – it's a real investment, and the honest answer is "it depends on your roof and how you use energy." A typical home system runs into the low-to-mid thousands, and the value comes from the electricity you generate and use yourself, export credit for the surplus, and the 0% VAT that applies to qualifying installs until 31 March 2027. Pairing panels with a battery is usually what makes the numbers work harder – it can lift the share of your own solar you actually use from around 30% to 70–90%. We won't quote you a headline figure off a webpage – we'll show you the numbers for your home after a proper survey.

What's the payback time – isn't it too long to bother?

This is the objection we hear most, and we get it – nobody wants to wait a decade to break even. Payback depends on your tariff, your usage, your roof's orientation and whether you add a battery, so it's a range, not a fixed promise. What we can do is model it honestly for your home, with the assumptions written down so you can check them. If the numbers don't stack up for your property, we'll tell you that too – a proper survey, not a sales visit.

Are the savings you quote actually guaranteed?

No – and be wary of anyone who says they are. Real savings depend on your tariff, how and when you use energy, the weather and your roof, so we quote ranges with the assumptions stated and the source named, never a single guaranteed figure. Standing charges also remain, so nobody honest can promise "zero bills". What we can promise is that the numbers we show you are modelled on your actual home after a survey, not a best-case brochure figure.

Do I really pay 0% VAT?

Yes – right now, qualifying energy-saving materials like solar panels, batteries and heat pumps carry 0% VAT. It's a genuine, temporary saving, and the honest bit matters: the 0% rate ends on 31 March 2027, after which the reduced 5% rate applies (HMRC VAT Notice 708/6). One thing to note: EV chargepoints are not on the 0% VAT list.

Part 2

Does it work in Yorkshire?

Does solar even work in cloudy Yorkshire?

Honestly, more than most people expect. Solar panels run on daylight, not direct sun, so they still generate on grey Yorkshire days – and cooler temperatures actually help panel efficiency. A well-oriented, unshaded Leeds roof can expect roughly 850–950 kWh/kWp/year (kWh = kilowatt-hour, the unit on your bill; kWp = kilowatts peak, the panel's rated output – MCS irradiance data / PVGIS). Winter output does drop, but that's offset by long, productive summer days. Your survey gives the figure for your specific roof.

How much electricity will a system actually generate?

As a rule of thumb, a 4kWp system in Leeds generates roughly 3,400–3,650 kWh a year on a south-facing, well-pitched, unshaded roof – enough to cover a meaningful share of a typical home's electricity. East- or west-facing and shaded roofs generate less, which is exactly why we survey before we quote rather than guessing from a postcode.

Part 3

Heat pumps

Do heat pumps actually work in cold weather and older homes?

Yes – but the design has to be right, and we'll be straight with you about that. A heat pump's real-world efficiency is measured as SCOP (Seasonal Coefficient of Performance – the honest, year-round figure, not a lab number). Air-source heat pumps typically achieve a SCOP of 2.5–3.5, rising to 4.0–4.5 in well-insulated homes with correctly-sized, low-temperature radiators or underfloor heating. Older, solid-wall homes aren't ruled out – what matters is a proper heat-loss survey and emitters sized for lower flow temperatures. If your home needs some prep first, we'll tell you before you commit, not after.

Is a heat pump cheaper to run than my gas boiler?

It can be – but running cost depends on your tariff, your home, the SCOP you achieve and the gas and electricity prices on the day, so we won't give you an unqualified "cheaper than gas" claim. What makes the difference is running the system at low flow temperatures (35–45°C) rather than pushing an old setup to 65°C. We'll model it for your home with the assumptions and the SCOP stated, so you can see the real picture rather than a headline.

Part 4

Trust & who you are

How do I know you're not another cowboy installer?

It's the right thing to worry about – the sector has earned some of that reputation. Here's what you can check on us: we're a Garforth-based business registered at Companies House, we're a member of the Renewable Energy Consumer Code (RECC – member no. 00077341), and we have 21 real Google reviews averaging 4.7 stars you can read yourself. The RECC code binds us to no high-pressure selling, a 14-day cooling-off period, protected deposits and an insurance-backed workmanship guarantee. And a simple rule of thumb: any installer pressuring you to sign today is one to avoid – book a proper survey, not a sales visit.

Who actually does the work?

One accountable team designs and leads your install from survey to switch-on. There's no sales team, no call centre and no handing you off to a stranger halfway through. That's the whole point of us: one survey, one quote, one team, one relationship – and the same local people to call long after the job's done.

Are you MCS certified?

Yes – for solar PV and battery storage. We hold MCS certification through NAPIT (certificate NAP/75199/25/2, checkable with NAPIT directly), covering solar photovoltaic systems and battery storage. We're not currently MCS-certified for heat pumps – we'll always be straight about that, and we'll confirm the right route for a heat-pump grant before you commit. We're also NAPIT-registered under the Competent Person Scheme for domestic electrical work, and members of RECC (no. 00077341). Ask and we'll show you the paperwork behind any of it.

Part 5

Disruption & aftercare

How long does an install take, and will it be messy?

Fair worry – everyone's heard the horror stories of scaffolding left up for weeks. A typical solar install is usually up and running in a matter of days, and we agree a scaffolding-down timeline with you up front rather than leaving it hanging. We treat your home as our own and leave it as we found it. Because it's one team start to finish, the people who start the job finish it.

What happens after the install – can I actually reach you?

Yes – and this is where a lot of installers fall down. You'll have a named local contact, and because we're the same team that did the work, you're not calling a call-centre queue afterwards. We handle the grid-operator paperwork for you – the Northern Powergrid G98/G99 side – so you're not left chasing forms weeks later. We'll be here long after your panels are up.

Part 6

Grants & funding

What grants can I actually get for a heat pump or solar?

There's more support than most people realise, and a lot of confusion out there – so we keep the real detail in one place that we date-stamp and keep current: our grants & funding page. In plain English: the temporary 0% VAT on qualifying installs (until 31 March 2027) applies now; the Boiler Upgrade Scheme (BUS) offers a grant towards heat pumps for eligible homes; and the Smart Export Guarantee (SEG) lets you earn for exported solar. The important honesty point: eligibility criteria apply to every scheme – they're not automatic – and the exact figures change, which is why we keep them in a dated guide rather than baking a number into this answer.

Can I get the £500 grant for an EV charger on my driveway?

This one's worth being straight about, because a lot of installers get it wrong: the standard homeowner-with-a-driveway EV chargepoint grant closed in 2022 and hasn't returned. The current OZEV £500-per-socket grants are for renters, flat owners, on-street households, landlords and workplaces (available until 31 March 2027) – not for homeowners with off-street parking. Also worth knowing: EV chargepoints are not on the 0% VAT list. If you're a landlord or in a flat, we can talk you through whether you qualify.

Part 7

Practical

Which areas do you cover?

We're based in Garforth, east Leeds (LS25), and we regularly work across Leeds, Wakefield, Harrogate, Bradford, Huddersfield and York. We also install nationwide. Wherever you are in the UK, you get the same thing: one accountable team from survey to switch-on.

What warranties come with the equipment?

The kit we fit comes with the manufacturers' own warranties – as a guide, that's typically around 25 years on panels, 10–12 years on inverters, 10 years on batteries and 5–10 years on heat pumps – plus the RECC-backed workmanship protection on the install itself. We'll confirm the exact terms on your quote after the survey, because they vary by product, and we won't promise anything beyond what the manufacturer actually stands behind.

Still weighing it up?

850–950 kWh/kWp/year in Leeds

The single number that settles the "does it work up here?" question – cited, ranged, and confirmed for your own roof at survey.

These figures are estimates, not a guarantee – actual results depend on your property, energy use and tariff. We'll show you the numbers for your home after a survey. Assumptions: optimally-oriented, unshaded; survey confirms your figure. Source: MCS irradiance standard MIS 3002 / PVGIS. Leeds solar yield of ~850–950 kWh per kWp per year is industry data (MCS irradiance standard MIS 3002 / PVGIS) for an optimally-oriented, unshaded system – not our own measured result.

Book a proper survey – not a sales visit

A question we haven't covered?

Ask us directly – you'll reach the team, not a call centre. We won't cold-call you.

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